1. Introduction
WorkMood is a platform that connects workers and hirers (clients) for on-demand services.
We aim to provide a safe, transparent, and reliable marketplace for all users.
By using WorkMood, you agree to this Privacy Policy.
2. Information We Collect
a. Personal Information (All Users - Worker & Hirer)
- Name
- Phone Number
- Permanent Address
- Profile Photo (Selfie - Mandatory for all users)
b. Additional Information (Workers Only - Mandatory)
To ensure trust and safety:
- Age (must be 18+)
- Government-issued ID (Aadhaar / Voter ID / PAN, etc.)
c. Additional Information (Hirers)
- Hirers are NOT required to submit Government ID or Age proof
- Only basic details are collected
d. Location Data
- Real-time GPS location
- Used to connect nearby workers and works
e. Payment Information
- Transaction details (amount, date, transaction ID)
- We DO NOT store card or bank details
3. Purpose of Data Collection
We use your data to:
- Create and manage your account
- Verify login via OTP
- Match workers with nearby works
- Enable service booking
- Improve trust and safety
- Prevent fraud and misuse
- Maintain platform activity records
- Resolve disputes
- Calculate and manage platform service fee after successful work connections
- Detect and prevent attempts to bypass the platform to avoid platform fee
4. Legal Basis
We process data based on:
- User consent
- Legitimate interest (fraud prevention & safety)
- Legal obligations under Indian law
5. Authentication
We use OTP-based phone number authentication for secure access.
6. Payments
Payments are processed through:
- Razorpay
Important:
- WorkMood collects a platform service fee from workers after successful work connections
- Payments for services are handled directly between workers and hirers
- We DO NOT store card or bank details
- Payments are securely handled by third-party gateways
WorkMood does not act as a payment intermediary, escrow service, or marketplace for financial transactions.
Transparency Note:
- The platform fee is charged only for platform usage and connection services, not for employment
7. Data Sharing
We do NOT sell your data.
We may share:
- Basic profile details between users for service purposes
- With service providers (Firebase, Razorpay)
- When required by law
8. Third-Party Services
We use:
- Firebase (authentication, database, notifications)
- Razorpay (payments)
These services follow their own privacy policies.
9. Data Security
We use:
- Secure transmission (HTTPS)
- Controlled access
However, no system is completely secure.
10. Data Retention
- Data is retained while the account is active
- Some data may be retained as required by law
Worker ID Verification Data
- Government ID is collected only for verification
- Verified within 3 days
- Deleted after verification (maximum within 7 days)
11. User Rights
You can:
- Access your data
- Update your profile
- Request account deletion
12. Account Deletion
To delete your account, email workmood26@gmail.com and include your registered phone number.
Detailed instructions are available on the Account Deletion page.
- Data deletion within 7-30 working days
- Some data may be retained for legal compliance
13. Notifications
We may send:
- OTP messages
- work/service updates
We do NOT send promotional messages without consent.
14. Age Policy
- Workers: Must be 18 years or older (mandatory)
- Hirers: Must be legally capable of using services
15. Liability Disclaimer
WorkMood acts only as a platform connecting workers and hirers.
- We do NOT guarantee service quality
- We are NOT responsible for user behavior, work outcome, or disputes
- Any agreement is directly between worker and hirer
16. Location Usage Transparency
- Location is used only to show nearby works and users
- Location is accessed only when required and with permission
- We do NOT track users continuously in the background without consent
17. Fraud / Misuse Policy
WorkMood reserves the right to:
- Suspend or block accounts involved in fraud
- Take action against misuse or suspicious activity
- Restrict access without prior notice if safety is at risk
- Investigate attempts to bypass the platform to avoid platform fee
18. Changes to Policy
We may update this policy. Changes will be communicated through the app.
19. Governing Law
This policy is governed by the laws of India.
20. Contact
21. Consent
By using WorkMood, you agree to this Privacy Policy.